Terms of Service for our Customers

Welcome ! These Terms of Service govern your use of our website, mobile applications, and transportation services provided by us.  By accessing or using our services, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

1. Service Description:

   • We provides an online platform that connects users with transportation services, including black car and SUV rides, for personal and business travel needs.
   • Our services may vary depending on your location and the availability of vehicles and drivers in your area.

2. User Eligibility:

   • To use our services, you must be at least 18 years old and capable of forming a legally binding contract. By using our services, you represent and warrant that you meet these eligibility requirements.
   • You may not use our services if you have been suspended or banned from using our product or if your account has been terminated.

3. Booking and Payment:

   • To book a ride, you must provide accurate and complete information, including your pickup location, destination, and payment details.
   • By booking a ride, you authorize us to charge your chosen payment method for the total fare, including any applicable taxes, fees, and gratuities.
   • Payment is processed electronically through our secure payment gateway. You agree to pay all charges incurred in connection with your use of our services.

4. Cancellation and Refunds:

   • You may cancel a ride without penalty within a certain timeframe specified in our cancellation policy. Late cancellations may be subject to a cancellation fee.
   • Refunds may be issued in accordance with our refund policy, which is available on our website or upon request.

5. User Conduct:

   • You agree to use our services for lawful purposes and in accordance with these Terms of Service and any applicable laws or regulations.
   • You may not use our services to engage in any illegal, fraudulent, or harmful activities, including but not limited to harassment, spamming, or unauthorized use of our website or mobile applications.

6. Intellectual Property:

   • All content, trademarks, logos, and other intellectual property rights associated with Airport Transfer AZ  are owned by us or our licensors. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.

7. Limitation of Liability:

   • Airport Transfer AZ and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our services.
   • In no event shall our total liability exceed the amount paid by you for the services provided.

8. Indemnification:

   • You agree to indemnify and hold harmless Airport Transfer AZ and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising out of or in connection with your use of our services or violation of these Terms of Service.

9. Modification and Termination:

   • We reserve the right to modify, suspend, or terminate our services or these Terms of Service at any time without prior notice. We may also terminate or suspend your access to our services for any reason, including but not limited to violation of these terms.

10. Governing Law:

    • These Terms of Service shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.

11. Contact Us:

    • If you have any questions or concerns about these Terms of Service, please contact us at info@riva.az.

By using our services, you agree to be bound by these Terms of Service. Please read them carefully and contact us if you have any questions. These Terms of Service were last updated on September,2,2024.