We respects your privacy and is committed to protecting the personal and sensitive information of its users, including both drivers and passengers. This privacy policy outlines how we collect, use, and share your data when you use our ride-sharing app.

1. Data Collection and Use

We collect personal and sensitive user data to provide, improve, and maintain our services. Below is a comprehensive list of the data we access, collect, use, and share:

a. Location Data

• Drivers: We collect precise location data to enable ride matching and navigation. Your location is shared with passengers to track the ride.
• Passengers: We collect location data to help you find nearby drivers and track your ride. This data is also used to provide pick-up and drop-off services.

Why We Collect It: To provide ride-matching services, safety features, and route optimizations.

Disclosure: Your location may be shared with service partners, such as mapping providers and payment processors, to facilitate the ride.

b. Personal Information

We collect the following personal information:

• Name, Email, Phone Number: Required for account creation, communication, and notifications.
• Payment Information: We collect and store payment details to process transactions securely. This information is handled by our third-party payment processors.

c. Device Information

We collect information about your device, including hardware model, operating system, unique device identifiers, and mobile network information. This helps us optimize the app's performance on your device and prevent fraud.

2. Data Sharing

We share your data with the following parties under the conditions mentioned:

• Service Providers: Third-party services like mapping, payment processing, and ride-matching algorithms. They are obligated to maintain the confidentiality and security of your data.
• Legal Compliance: We may disclose data when required by law or in response to a valid request from government authorities.

3. Data Retention and Deletion Policy

We retain your data for as long as your account is active or as needed to provide our services. Upon account deactivation, your data will be securely deleted after a 100 day grace period unless retention is required by law.

Request for Deletion: You can request deletion of your personal data at any time by contacting us at info@riva.az. We will respond to your request within 7 days.

4. Data Security

We have implemented industry-standard security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, or disclosure.

5. User Rights

You have the right to access, update, or delete your personal information stored with us. For inquiries or issues regarding your data, please contact us at:

6. Privacy Point of Contact

If you have any concerns about this privacy policy or how your data is handled, please reach out to our Data Protection Officer.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to periodically review this policy.