FAQ — AirportTransfer.az

We track your flight. After landing you collect your luggage, and your driver meets you in the arrivals hall holding a name board with your lead passenger's name. You walk straight to the car — no searching, no phone calls.

Always in the arrivals hall, right after customs, holding a sign with your name. For hotel pickups the driver waits in the lobby or at the entrance. Exact meeting-point details are in your confirmation email.

At airports: 60 minutes after landing (90 minutes for international flights). At hotels and addresses: 15 minutes. That time is included free of charge.

Yes — the free waiting time above is included in every booking. Need longer? Message our 24/7 support and in most cases the driver waits more for a small fee instead of leaving.

Yes — standard luggage is included at no extra cost. As a rule of thumb: 1 large suitcase + 1 cabin bag per passenger. Traveling with more? Pick a minivan or minibus — the price updates instantly.

Yes — child seats are free of charge. Add one in the booking notes or mention it to 24/7 support after your confirmation, and it will be installed for your ride.

Yes, you can change the destination. Contact 24/7 support with your booking reference — if the new address is further away we adjust the price transparently before the ride.

No. You don't need to register — enter your route, pay and receive confirmation in about 60 seconds. An account just lets you keep all your bookings in one place.

Yes — just enter the passenger's name and phone number in the booking form. The driver will hold the name board with the passenger's name, and they receive the driver's details too.

Yes. Book the outbound transfer, then book the return with your flight number — both get the same fixed price, flight tracking and free cancellation. For multi-stop trips contact support for a tailored quote.

Yes — hotel, apartment or any address works. Enter the exact address in the booking form; the driver meets you at reception or the entrance, 15 minutes free waiting included.

The driver is confirmed before your ride, and our system monitors every pickup. In the rare case of a delay beyond the free waiting time, you can cancel on the spot with a full refund — see the Refund Policy. Our 24/7 WhatsApp line is always one message away.

Fill the booking form on our homepage: enter pickup and destination, choose date, time and vehicle class, then complete the 3-step checkout. You will receive an instant confirmation with your booking reference.

Yes. Free cancellation up to 24 hours before pickup. Cancellations within 24 hours may be subject to a fee depending on the operator.

We track your flight number. If your flight is delayed, your driver waits for you at no extra charge — your pickup time adjusts automatically.

You can pay online by card (Visa/Mastercard via Epoint) or in cash to the driver at the end of the trip. Online payment confirms your booking instantly.

Yes — meet & greet is standard. Your driver waits in the arrivals hall with a name sign. Details are in your confirmation email.

Each vehicle class shows passenger and luggage capacity. As a rule: 1 standard suitcase + 1 cabin bag per passenger. Choose a minivan or minibus for extra luggage.

Yes, child seats are available on request. Add a note during booking or contact support after receiving your confirmation.

Yes — the price you see is the price you pay. It includes tolls, taxes, and waiting time. No hidden fees.

Yes. We serve intercity routes such as Baku–Shahdag, Baku–Gabala and more. Enter your destination in the booking form to see the price.

Yes, our transfers run around the clock, every day. Night pickups are priced the same as daytime.

Yes, contact our support with your booking reference at least a few hours before pickup and we will reschedule free of charge.

We operate in 100+ countries through our partner network. Enter your route in the search form — if the route is supported, the price appears instantly.

You can pay online by card (Visa/Mastercard) through our secure payment partner Epoint, or in cash to the driver in Azerbaijani manat. The available options are shown at checkout. See the Payment Terms for details.

When you book, the amount is authorized (held) but not yet charged. The money is captured only after the ride is completed. If you cancel within the free window, the hold is simply released — it never becomes a charge.

Yes. Card payments are processed by a PCI DSS compliant payment partner. Your card data is never stored on our servers and never reaches our staff. Cash bookings involve no card details at all.

Approved refunds are initiated the same day and return to the original payment method within 5–7 business days (your bank may add 1–2 days). Cash bookings are simply not charged. See the Refund Policy.

No. Every transfer is one all-inclusive fixed price shown at checkout — tolls, taxes and standard waiting time included. No surge pricing. Optional waiting time beyond the free window may be agreed with the driver and paid locally.

The booking confirmation email serves as your receipt. A VAT invoice can be requested from info@airporttransfer.az within 30 days of the ride — corporate bookings can add VAT details during checkout.