Refund Policy

Last updated: September 2026

1. When you get a full refund

• You cancel 24+ hours before the scheduled pickup — full refund, no questions asked (see the Cancellation Policy).
• Your flight is cancelled by the airline — refundable at any time, even after the 24-hour window (send the airline cancellation notice).
• The driver is more than 15 minutes late for the scheduled pickup (60 minutes after landing at airports) and no replacement car is provided.

2. Partial refunds

Cancellations within 24 hours of pickup may incur a fee of up to 100% of the fare, depending on the operator shown on your booking confirmation. Any agreed waiting-time fees are deducted from the refund.

3. When no refund is due

No-shows — the passenger is not present within the free waiting time (60 minutes after landing at airports, 15 minutes at hotels/addresses) — and rides that were completed as booked are non-refundable.

4. Refund method & timeline

• Refunds always go back to the original payment method: card payments are refunded within 5–7 business days (your bank may add 1–2 days).
• Cash bookings are simply not charged — nothing to refund.
• You receive a confirmation email with the amount and reference the moment the refund is initiated; approved requests are processed the same day.

5. How to request a refund

Reply to your confirmation email with "Refund", or message our 24/7 WhatsApp support with your booking reference. We confirm and start the refund the same day.

6. Contact

Questions about a refund: info@airporttransfer.az · WhatsApp +994 70 853 50 55. See also Payment Terms and Terms & Conditions.